Terms & Conditions

Anchor Down operates as a licensed property broker and, where applicable, motor carrier arranging the interstate and intrastate transportation of motor vehicles within the United States, and coordinating international vehicle transport through vetted ocean, port, customs, and destination-country partners. Our operating authorities include USDOT# 4318792 and MC# 1684692. Where Anchor Down acts as a broker, the actual transportation is performed by an independent motor carrier that holds its own operating authority and cargo insurance, and that carrier — not Anchor Down — is the party liable for cargo loss or damage occurring in its custody under 49 U.S.C. § 14706 (the Carmack Amendment).

• Quotes are estimates based on information you provide (origin/destination ZIP, vehicle year/make/model, condition, transport type, and desired pickup window) and current market conditions. Quotes are non-binding until a shipment is dispatched and accepted by a carrier.
• Prices may be adjusted for inaccurate vehicle information, inoperability, oversized/modified vehicles, remote or limited access locations, seasonal capacity, fuel surcharges, or changes to route.
• Booking a shipment authorizes Anchor Down to dispatch your vehicle to a qualified carrier and to charge the agreed rate per the payment terms below.

• Unless otherwise agreed in writing, a deposit or broker fee is due upon dispatch and the balance is due to the carrier at delivery (COD) in cash, certified funds, or as otherwise specified on the order confirmation.
• Chargebacks, stop-payments, or non-payment authorize Anchor Down to pursue collection, recover attorneys' fees and costs, and report the account to credit reporting agencies where permitted by law.
• All fees are non-refundable once a carrier has been dispatched and assigned to your shipment.

You may cancel a booking at no charge prior to carrier assignment. After a carrier is dispatched, cancellations may be subject to a cancellation fee equal to the deposit or broker fee. Rescheduling requests are accommodated based on carrier availability and may affect pricing.

All pickup and delivery dates and times are estimates only and are not guaranteed. Transit is affected by weather, traffic, mechanical events, hours-of-service regulations, force majeure, and other conditions beyond our reasonable control. Anchor Down is not liable for consequential, incidental, or indirect damages, including but not limited to loss of use, lost profits, rental car costs, missed appointments, or lodging costs, arising from delays.

• Provide accurate vehicle details, complete and correct pickup/delivery addresses, and reachable contact information for both origin and destination parties.
• Ensure the vehicle is available and accessible at pickup with no more than a quarter tank of fuel, all personal items removed (see Section 7), alarms disabled, and any custom or aftermarket components disclosed in writing.
• Disclose any inoperable condition, fluid leaks, modifications, lift/lowering, oversize tires, or non-standard dimensions. Undisclosed conditions may result in price adjustments or refused loading at your expense.
• You represent and warrant that you are the lawful owner of the vehicle or are authorized by the owner to tender it for transport.

Federal Motor Carrier Safety Regulations generally prohibit auto transporters from carrying household goods. Personal items left in the vehicle are transported at your sole risk, are not covered by carrier cargo insurance, and may result in fines assessed to you. Firearms, ammunition, hazardous materials, illegal substances, perishables, and liquids are strictly prohibited. Anchor Down and its carriers may refuse to transport any vehicle containing prohibited property.

• At pickup and delivery, the driver and the person tendering or receiving the vehicle will complete a Bill of Lading documenting the vehicle's condition. Signing the Bill of Lading at delivery without noting damage constitutes acceptance of the vehicle in the condition delivered.
• Any visible damage must be noted on the Bill of Lading at the time of delivery in the driver's presence. Concealed damage claims must be reported in writing within fifteen (15) calendar days of delivery.
• All cargo claims must be filed directly with the assigned carrier under the Carmack Amendment (49 U.S.C. § 14706). Anchor Down will assist in claim submission but is not the insurer of the load.

Each dispatched carrier is required to maintain cargo and liability insurance meeting or exceeding FMCSA minimums. Coverage limits, deductibles, and exclusions are those of the carrier's policy. Certificates of insurance are available on request. Anchor Down does not act as an insurer and does not extend coverage under any carrier's policy.

To the maximum extent permitted by law, Anchor Down's aggregate liability arising out of or related to these Terms or the services shall not exceed the fees actually paid by Customer to Anchor Down for the specific shipment giving rise to the claim. In no event shall Anchor Down be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of use, diminution in value, or loss of data, even if advised of the possibility of such damages.

You agree to defend, indemnify, and hold harmless Anchor Down and its officers, directors, employees, agents, and dispatched carriers from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) inaccurate or incomplete information you provide; (c) personal items or prohibited property in the vehicle; (d) your violation of any law or regulation; or (e) your infringement of any third-party right.

Neither party shall be liable for any failure or delay in performance caused by events beyond reasonable control, including acts of God, weather events, natural disasters, war, terrorism, civil unrest, labor disputes, pandemics, government action, port closures, customs holds, or infrastructure failures.

For shipments crossing U.S. borders, you are responsible for complying with all export and import laws, providing accurate title and ownership documentation, paying all duties, taxes, port fees, customs brokerage fees, and destination country charges, and complying with applicable sanctions and trade controls (including U.S. OFAC, EAR, and destination-country regulations). Anchor Down and its partners may refuse or halt shipments that cannot be lawfully performed.

If a vehicle cannot be delivered due to Customer's failure to accept delivery, provide payment, or provide correct delivery information, Anchor Down or the carrier may place the vehicle in storage at Customer's sole expense. Vehicles unclaimed after thirty (30) days may be sold or otherwise disposed of to the extent permitted by applicable state law, and proceeds applied against amounts owed.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws principles, and, where applicable, by the federal laws of the United States, including 49 U.S.C. § 14706. The exclusive venue for any dispute not subject to arbitration shall be the state or federal courts located in Henry County, Georgia, and each party consents to the personal jurisdiction of such courts.

Binding Arbitration & Class Waiver. Any dispute, claim, or controversy arising out of or relating to these Terms or the services (except for claims for injunctive relief or for collection of amounts owed) shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the seat of arbitration in Atlanta, Georgia. You and Anchor Down each waive any right to a jury trial and any right to participate in a class, collective, or representative action.

You may not assign or transfer these Terms without our prior written consent. Anchor Down may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.

If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permitted and the remaining provisions shall remain in full force and effect. These Terms, together with the Privacy Policy and any signed order confirmation or Bill of Lading, constitute the entire agreement between the parties and supersede all prior communications.

We may update these Terms from time to time. Changes take effect upon posting to our website with a revised Effective Date. Your continued use of our services after any change constitutes acceptance of the updated Terms.